Wow! All users should have access. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Cookie Notice Then search Xfinity Support to start a chat with us. All they can do is reschedule. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. This work, which will include laying over eight miles of fiber, is expected to . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. Each time the tech arrives to find no work has been done. I would really appreciate any input. You can visit the, If you have questions, were here for you 24/7 at. , I really need to speed up this since we are planning to move to the new office in Sep., we need to have the internet service before we move in. Please help. Prepare for Construction | Comcast Business How your business will be affected When work in your area begins, both Comcast Business and Xfinity services will be interrupted. Again, I'm getting zero help. 138.6 mi Comcast Service Center. Comcast Construction - $13,000+ Official Response. Select "Xfinity Support" from that list, An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. How do you not have internal numbers to contact another internal department? We can help with both the service issues and the exposed cable. Vast and varied growth opportunities with the tools and support you need. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Why do I have to start a new chat, why can't you help me? See https://comca.st/3vNQ9Ag for an example. I appreciate you taking the time to reach out to us here on the forums. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. Sounds just like what I'm dealing with. and our I am sorry you are having issues getting your lines taken care of and I would love to assist you. So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. Its so ridiculous. If install can use temp line they create ticket for underground line which is installed later (2-3 weeks generally). I've contacted Comcast 3 weeks ago to get this started with ZERO help. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. New Comcast Construction jobs added daily. @ComcastMichael can you please reach out to me as well. Below, youll find options for residential and commercial spaces. 0000202381 00000 n I have a mans number in construction that said he would take care of it. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. Gig Speed Network. Is there a way to contact Comcast construction Division directly? He has quit taking my calls. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. Let me know. Thats why offering high-speed, high-performance connectivity on a powerful Gig-speed network can really make a difference. . Air Systems Service & Construction Sacramento (888)4042772 dispatch@airsystems1.com www.airsystems1.com David Treadaway . Told tech support i'm tearing their shit down and they need to connect me with engineering. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. I do not know what to do. When work in your area begins, both Comcast Business and Xfinity services will be interrupted. Now were getting ready for whats next our next-generation network thats faster than ever. WTF I have to do to give them my money in exchange for some internet. We'll be there to help. CONSTRUCTION MEETING MINUTES DATE: APRIL 3, 2023 . How do you get service?! 0000000016 00000 n Comcast: someone below provded me with this number.. 1-800-XFINITY. Jan 2009 - Dec 20124 years. @user_1eb5a5 Hmm. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Since you have already sent a PM, I will continue to assist you through there. We need to have our own D-marc from Comcast. 0000107620 00000 n 0000002692 00000 n @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. Sales kicked me back to tech support. You'll work with a family-like team that supports you and has your back. 0000006653 00000 n I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. How do you not have internal numbers to contact another internal department? Comcast has cut service to the house as it has been torn down to be rebuilt in the next few weeks. All users should have access. I told them get me connected then we'll wory about pricing at this point. Building these partnerships helps us address our companys evolving needs, while also passing along the benefits of our success to others. - Oversee Coax and Fiber build to Residential and Commerical buildings. 0000003459 00000 n WILL MY XFINITY SERVICES ALSO BE INTERRUPTED? I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. . [h 07@AAPE:yX001H2d76H9/PZcKFF^ 0000007636 00000 n Comcast Service Center. I've got a project up in Michigan that requires a few utility poles that need to be relocated. I need to contact AT&T, WOW and Comcast to facilitate the relocation. Our team of experts work with you to help choose the right plan and provide on-going support. Contact Comcast If you can start by clicking on the chat icon in the upper right-hand corner of this page and searching for Xfinity Support, you can initiate a PM with us that way. It's available on all devices and facilitates auto-texting to clients, supporting sustained customer . So far, I've been able to track down the number for the AT&T engineering department. 0000002370 00000 n Please private message me (if you click on my handle, Comcast_Gina it should give you the option)with the address, your contact number and email and we'll get the ball rolling. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. I just did, now can someone finally help me? Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Instead of having overhead cables across our backyard, we are burying all of the lines. I want to look further into this and get you some answers, we thank you for your interest in our services! To send a private message, please click on the chat icon on the top right next to the bell. Reliably fast Internet on our Gig-speed network, Ongoing support for property staff and residents, Fast Internet with the bandwidth to handle all their devices, WiFi available with all Business Internet tiers, Additional solutions for cybersecurity, TV, Phone, and more, Optimal enterprise cloud infrastructure solutions. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. 0000008766 00000 n I am so sorry to hear that you are still waiting for confirmation of serviceability. Download construction standards to get started. I would like to see what we can do for you. Hicatlusainc. @user_285696 Hey there! Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. For more information, please see our Ethernet Dedicated Internet. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. CAN SOMEONE JUST HELP INSTEAD OF FORWARDING ME TO SOMEONE ELSE?! I am looking for this information also. Hi, gangelo88. Please create your own post and we will be happy to help. I have had this identical scenario happen 4 times now. We have spent more than $16 billion with diverse Tier I and Tier II suppliers since YE 2010, including more than $4 billion in 2017 alone. Ive never seen a company treat PAYING CUSTOMERS like this. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. So, offer one with WiFi included, no data caps, and 24/7 support. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". 0000002852 00000 n PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. Each time the tech arrives to find no work has been done. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Please allow us the opportunity to help and we will see what we can do. I appreciate you taking the time to reach out to us here on the forums. We are having exactly the same problem. Is there a number to call? Thanks to whoever suggested Telling them you're taking down their service lines. Contact Us | Comcast Business NEW CUSTOMERS EXISTING CUSTOMERS Let us help you find what you're looking for Ethernet Questions & ordering: (866) 429-0152 Customer support & care: (800) 741-4141 Business VoiceEdge Questions & ordering: (866) 429-2321 Customer support & care: (800) 741-4141 PRI Trunks Questions & ordering: (866) 524-7482 Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. I've had the same issue for nearly a month now. Yeah sounds like similar situation. Did you make sure to scroll all the way up? .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. If nothing else I need to know how to get out of my contract. Complete Project Reviews for scope and cost . Got an expedited ticket. @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. Now I expect to get a bunch of calls from a bunch of panicked engineers who will have no idea about this project, and I'll have to explain I just need a cost estimate for a proposed relocation. 138.8 mi Popular Brands in Reading. It's an absolute joke how terrible Comast service is. Read Now, Vice President, Procurement, Comcast NBCUniversal. Moving forward, if you are having troubles and need support, please create a new post detailing your issue so that the community and our support representatives can assist. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. Can someone let me know how to contact the Comcast Construction Division for the Kansas City, MO area? Vice President, Procurement, Comcast NBCUniversal Our Commitment We're committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. Please take a look at these additional steps, it should help clarify the process. Worst part is Comcast is the only thing available where we are. Cable: I've wised up. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. 130.9 mi Comcast Service Center. Carroll County Department of Public Works Road and Utilities Construction Project Schedule for the Week of January 10, 2022; . Grasshopper is a cloud-based, virtual phone system for small businesses. The cable runs across my neighbors property. PECO did their job but it has been impossible to get xfinity to come out. I hope you are having an amazing day! 0000003762 00000 n Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. The two Comcast construction specialists I've spoken to they explained that there is a Comcast service point 100 yards down my driveway. Your services will be interrupted during these updates. Then search Xfinity Support to start a chat with us. Sorry to hear about the trouble. user_285696 Hey there! We actively partner with organizations that support diverse suppliers, including: the Billion Dollar Roundtable, National Minority Supplier Development Council (NMSDC), Womens Business Enterprise National Council (WBENC), and national Chambers of Commerce. 0000003003 00000 n 0000012164 00000 n 0000002534 00000 n Thank you so much for reaching out to us here on our Community Forums platform. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. Got frustrated with the robot on the other end and started mashing zero. If no plant is in place you will have to wait until it is built. Edit: What I really need is someone who can give me a cost estimate on relocation of said lines. I apologize to hear of the issues you keep running into when trying to get this tap installed. .it isn't easy to contact them even when part of your job directly deals with them. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. Select "Comcast Business" from that list, - An "Comcast Business" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. 125.7 mi Comcast Service Center. The last time we checked, a license was not required for in Southfield. Xfinity Planned Outages - Next Generation Network Construction Network construction in progress We're working hard to build the Next Generation Network We're getting you ready for what's next with even faster, more powerful, and more reliable Internet so you can do more, connect more, and enjoy more of what you love. A community that reflects your values and inspires others to make a positive impact. Washington, PA 15301. Each year, Comcast NBCUniversal participates in dozens of outreach events and capacity building activities to grow our Supplier Diversity pipeline. It "didn't understand" so it said to hit zero to talk to a rep. Did just that. xref . To do so, click on the chat icon located at the top right of this forums page. I apologize to hear of the issues you keep running into when trying to get this tap installed. Greater Nashville Area, TN. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Let's get started by having you send us a direct message so we can help. which will be matched by funding from Comcast and the county, will expand the scope of the initial pilot to an additional 89 residences. Its so ridiculous. The opportunity to be a part of something that impacts millions of lives. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Restrictions apply. Calling 8-1-1 before every digging job gets the underground utility lines marked for free and prevents undesired consequences. I've talked to people in the actual construction department maybe 5 times. Understood. Today's top 301 Comcast Construction jobs in United States. That seemed to be really effective. Coordination of scheduling between Subcontractors, Operations Manager, Energy Adviser, Scheduling team, and Customer. Is there a number to call? We actively create and expand opportunities for diverse-owned businesses in our supply chain. 0000202451 00000 n September 19, 2022 Comcast Completes $4 Million Expansion to Nearly 2,000 Additional Homes & Businesses in Northern Utah August 29, 2022 Comcast proudly sponsors the August 26-28 'IMPACT Black Women Experience' a partnership with IMPACT Magazine August 2, 2022 I called Comcast Business and was told the ticket was still open and I should expect someone yet that evening. 198 0 obj <> endobj Greetings, @l8867vette! %PDF-1.5 % I have a mans number in construction that said he would take care of it. Services and features vary depending on level of service. At your Richmond, VA, 918 North Boulevard, Comcast Service Center, you can subscribe to Xfinity Services including Digital Cable TV, High Speed Internet, Home Phone and Home Security. Edit 2: Ill track my progress here and post any useful info I uncover: At&t: called a few numbers, got kicked to sales -> tech support -> advanced tech support (turned out it was just the repairs department) explained my predicament and that I'd been getting transferred all morning. I have been trying to get service for over a month now. Ive never seen a company treat PAYING CUSTOMERS like this. He has quit taking my calls. We can send a text the day before network improvements begin in your area and again when your service is restored. Engineering Department 120 K Street, Third Floor Lake Worth, FL 33460 Attn: (561) 357-6400 Office (561) 964-3499 FAX Mr. P. Eddie Herron, Manager OSP Planning & Engineering Design AT&T Utility Coordinator PH3103@att.com (561) 540-9262 Direct (561) 964-3499 FAX Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. This way were able to help your business do more and connect more. Can you please send me a private message with the address and you phone and email so I can reach out to the sales team to see if I can get the correct contact? Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. It's an absolute joke how terrible Comast service is. I've done that way of contacting you and it's gone nowhere. Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. You can still watch on the Xfinity Stream app while connected to a mobile network. Your business will experience a service interruption while network construction occurs in your area. 0000001745 00000 n Hey there, @user_a0f167. 0000013245 00000 n Worst part is Comcast is the only thing available where we are. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. 0 register their mobile number in My Account. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. 198 41 I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. Sorry about that. I cannot tell you how many times we have called customer service to no avail. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. We can help with both the service issues and the exposed cable. Phone services will be unavailable, including landline support for emergency calling. I want to look further into this and get you some answers, we thank you for your interest in our services! All I want is internet and home phone - there's a box in front of my house. We will need to gather some personal information. Whether your project is big or small, our powerful, robust network gives property owners, developers, and building managers the reliable connectivity their clients and tenants need. 0000001622 00000 n The area is built up with tons of other buildings in the area so I don't understand how you can't get someone out here? trailer 0000004940 00000 n Pittsburgh, PA 15235. Were committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. I want the service but something has to be done. hb```l^@(a4(,s3mY Thank you so much for reaching out to us here on our Community Forums platform. Pittsburgh, PA 15236. How do you not have internal numbers to contact another internal department? Please create your own post and we will be happy to help. How do you get service?!. We can't cut our grass without moving the cable. Instead, type "Xfinity Support" there, As you are typing a drop-down list appears. Either they emailed me first or I had to go through multiple people searching by job title in the global address book in Outlook. Edit2: kicked back to sales, god damn it. Not available in all areas. Let's get started by having you send us a direct message so we can help. If anyone with xfinity is reading this please help! I edited your post to remove the addresses and your contact information from the public forum but have it noted, so if you can please click on my handle (Comcast_Gina) and send a private message with your name andthe business name, I'll get to work on this for you , I am looking for a contact to scheduleunderground Comcast installation for a new subdivision in Tallahassee Florida. You can visit the, We recommend restarting your gateway once service has been restored. Each time the tech arrives to find no work has been done. I've gone in store, emailed, and called to try to get someone to set up internet with zero help. "When we have the new ramps open, people are going to be able to get off and go right onto State Avenue, or they're going to be . Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Good morning, gangelo88. 238 0 obj <>stream I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. Hey @user_42efc9! 0000004361 00000 n 0000009955 00000 n However I havent received the call from the construction team yet. Our home has multiple residents (I rent it out) who would be getting their own individual lines of service to their portions of the house if Comcast brings service. I'll try and get a number and post it if they give me one. Internet Speed Test. In a crowded market, every detail counts especially when deciding where to live or set up a business. My husband runs a small business and we're really losing out. When you start a thread we ask you post as much detail as possible along with the troubleshooting steps you have tried. Xfinity 10G Network to more than 17,500 additional homes and businesses across 450 miles in St. Mary's County, Maryland, delivering its full suite of Xfinity and Comcast Business services. The cable runs across my neighbors property. Their BuildZoom score of 91 ranks in the top 37% of 167,179 Michigan licensed contractors. We've received a quote of over $13,000 to construct cable to our home. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. startxref If you ever find the secret sauce please share with me. 3709001 cadiver@comcast.net Roy Coto. 0000005177 00000 n I just did, now can someone finally help me? You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm Whether your projects include multi-dwelling units, single-family homes, student housing, or more, Xfinity Communities helps your business develop the perfect network solution. 0000202688 00000 n Once completed, this new interchange will be a game changer. 0000004309 00000 n A high-speed, high-performance network designed for business Business owners need a network they can rely on to get them through the day. I can surely submit a ticket to see if this piece of equipment is ours. The work is done by a contractor Comcast hires. Comcast. We can help with both the service issues and the exposed cable. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, We need to get an estimate for an apartment building from Comcast. To do so, click on the chat icon located at the top right of this forums page. I am developing an office park in Tallahassee, FL. . These partnerships have proven to be key to the success of our Supplier Diversity program. Greetings, @l8867vette! Hello @lanannak. We'll be there to help. How do you get service?! 0000004603 00000 n Were enhancing this network over time and location-by-location, which briefly disrupts your services. If available, they will appear as. Yeah sounds like similar situation. I don't know what else to do. please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there. They've been tough to track down and I keep running into dead ends. Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. If nothing else I need to know how to get out of my contract. I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. Nurturing Diverse Subcontractors You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. I've had the same issue for nearly a month now. I don't know what else to do. Online Tools for Customers We encourage you to visit the "Call Before You Dig" website at www.call811.com for tools and information to help your excavation needs. WHAT IF I HAVE TROUBLE USING MY SERVICES AFTER WORK IS COMPLETE? You would not have service until the line is buried and then an install tech comes back. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. 0000004087 00000 n Since Comcast is the last "user" of the utility pole, and the service has been abandoned, how and where does one contact someone at Comcast to remove the utility pole? Primary Managers can register their mobile number in My Account to stay notified of network construction affecting your business. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. Sorry about that. Construction Specialist. 0000203368 00000 n We need to have our own D-marc from Comcast. I have had this identical scenario happen 4 times now. Let your business or community stand tall with a custom network infrastructure.
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