*A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. For those with travel experience AVOID Audley, you will be disappointed! Not the back of building. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Great personal attention provided by knowledgeable team. We had used the company on 4 occasions before and knew we could trust them. The company office is an open concept and thrives on collaboration to ensure success. We use dedicated people and clever technology to safeguard our platform. His knowledge of Australia and experience booking past trips there was a big advantage for us. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Included numerous tours, I.e. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. Thank You Hayley for an excellent trip, we will remember it for a long time to come. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. Thank you Mat, thank you Audley. Call one of our experts or arrange a video appointment for ideas and advice. It was great to be traveling again and everything went very smoothly. Both associates I dealt with were fantastic at their jobs. When he found us through the hotel, he told me Audley did not provide it. Nepal is a very special place, we loved it. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Audley are recruiting on mass without taking into consideration the quiet periods. We will definately use them again in the future. Hi Catherine, thank you so much for your review I'm so pleased you had a lovely Christmas and New Year with your family, in Vietnam. Thank you ! This was a very nice hotel but absolutely did not accomplish what we wanted. We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. Another broken promise and bad experience. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We were told we would have a room with an infinity pool that overlooks the Red Sea. Audley helped us have the best trip of our lives. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. No personal service, inaccurate paperwork, communication via automated messages, inability to address the rare communications to both of us, no retrieval/use of our known travel preferences. We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. Yeah, after typing all of this, I REALLY regret going through w/ them. ****************** husband and I went to ******, *****, July *****, 2022. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. You get to travel to your country at least once a year and become a travel expert in your region. Best wishesAudley Travel. It is the fault of the Audley process as a whole. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. We finally booked Thailand with Mat and could not have been happier. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure The accommodation was first class, very clean and in good locations. See the review above. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. The hard work was completed by our agent Ewan. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Companies can ask for reviews via automatic invitations. Hi AnantThank you for sharing your kind comments with us. We have shared your comments with Hayley and the team. The hotels selected were excellent. We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. You pay them to provide you with great experiences. The place was Awful. Both extremely knowledgeable, professional and patient! The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. We arrange trips to more than 80 destinations throughout the world and across each continent. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. You could even opt for a thrilling swim with marine iguanas in the Galapagos. Hi FinnyBillThanks for taking the time to share your feedback with us. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. We will definately use them again in the future. will certainly be using Auley again. We're so excited! We requested the best hotels and they were all very good. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. Unfortunately, that is not the Audley way. Brilliant. even due to COVID. I returned last month from Japan and Vietnam. It did not disappoint. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. First Holiday with Audley to South America. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. What are we paying Audley for? Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. The planning phase with Audley Travel was a complete nightmare. Once again, Audley Travel remains the gold-standard of holiday planners! Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Hi ZenaThank you for taking the time to share your great feedback with us. His knowledge of Australia and experience booking past trips there was a big advantage for us. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Seller of Travel Ref. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? a lovely friendly manner too. We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. The itinerary he arranged was perfect, listening to all of our likes and dislikes. We arrange trips to more than 80 destinations throughout the world and across each continent. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. This was the first time I have used Audley and I will definitely be booking with them again. Lorem ipsum dolor sit amet, consectetur adipiscing elit. How BBB Processes Complaints and Reviews, Better Business Bureau in Eastern MA, ME, RI & VT. BBB reports on known marketplace practices. Audley Travel is a tour operator. Companies can ask for reviews via automatic invitations. Thank you Isabelle and Audley Travel. Critical information about hotels or transportation for example was spread out over multiple documents. We already have our next vacation booked with Audley. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Having booked a long haul holiday with exhaustive support from Audley Travel which ultimately had to be cancelled they have always been responsive and sympathetic to ongoing issues that we have had to face in 2020 and dealt with the issue in a professional and positive communicative way. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. Dear PeterThank you for taking the time to share your great feedback with us. It was full of useless information, but lacking in facts that I needed. With respect to Audley, I'm most disappointed in the lack of follow through in correcting or dealing with the unprofessional tour guide that we were stuck with for four days of our trip. Since the beginning, weve strived to work with local people and businesses in our destinations. Dear ******. Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. I wholeheartedly thank Mat for everything he did for us. There are much better people out there. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. Hi AnantThank you for sharing your kind comments with us. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. BBB Business Profiles are subject to change at any time.
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