For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. Start Shopping Warranties apply only to original purchaser and are not transferable. service request will allow you to check on the status of your product
The website absolutely stinks, especially when it comes to product description. Location & Hours. For all the ways they can help you out, [] |
The only negative i can say is they don't always have the stock when you need or want it. After Hours Screener; . Horizon service is limited to Product compliance in the country of use
73 reviews for Horizon Hobby, rated 2.50 stars.
Absolutely a shady business, I live in Australia and I asked Athearn (now Horizon Hobby) about some basic parameters so I could check whether a handheld controller was suitable for Athearn loco's. It was now going to be a couple of weeks. Log In Sign Up. Companies can ask for reviews via automatic invitations. Pro tips & talking points. Please Note: Do not include credit card information with your product. international shipping, provided the product is compliant in the country
See hours. There is only 1 way to get customer help from them. Get the latest business insights from Dun & Bradstreet. (Why you dont see Traxas for instance). The era of e-commerce is fully upon us. 6 reviews of Horizon Hobby "Aloot of bad review not sure why Mike and nick where very kind and helpful ship my bad servo in no time keep up the good customer service A++++" Yelp. This website is using a security service to protect itself from online attacks. Im sticking with Traxxas from now on. http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html, Horizon Hobby Service Center Terms and Conditions. Suit yourself to use $80 off ends in hours at horizon hobby at the online store. 12/22/2022. Once I received the Typhon, the esc was bad and Horizon Hobbies told me too bad. From our world-class innovative products and customer experience, our commitment to the customer is at the heart of everything we do. Your cart is empty For products coming in from outside of the US that are cleared for service, the Customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of product. Horizon will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded. ARRMA Felony Collectable Tree Ornament 2021. They will not to return your emails and it is hard to discuss the things you are doing and it takes so long. the Caribbean (excluding Mexico), Zenoah Service limited to the United States.
. Estimated Service Turnaround Times (Business Days)*. In the past 4 months I have received two servos, a 6S motor, a 3S motor, 3S esc x 2, 6S esc, and aluminum part it was completely missing from my 3S senton out of the box, and now a ttx300 radio/receiver set. print the service repair form and ship it, along with your product, to
Do not buy anything from this company. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. BLH6050. The turnaround time provided is an estimate based on the incoming repair volume and is subject to . Free Shipping On Orders Over $99 Learn More, Shop Local
Horizon is not responsible for items lost or damaged in
Not too bad. Add to Wishlist. The worst customer service Ive ever dealt with. The following is an e mail from Horizon Hobby in regard to an email I sent them about customer service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Horizon Hobby Customer Service. Horizon Hobby representative will contact you for payment. Apparel. They told me to send it back and they would send a new one as soon as I shipped the dead one. Here are 8 tips for writing great reviews. Stay away at ALL costs. It arrived DOA. I got another person to order for me and they were sent progress emails . Injoras Kangaroo Carbon Fiber Chassis Frame Kit KO Propo Announces EX-NEXT Black Special Edition. Customer Service. |
I would stay away from any of the products they sell because of this. Read real customer ratings and reviews or write your own. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The online service request will allow you to check on the status of your product through the use of a unique service request number. I have to say my husband is always very pleased with horizon hobby,,he's been going through them for 4 or 5 years now and never once had a bad experience EVER! All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. Emailing back and forth much faster with talking to somebody. . Do not send loose batteries or batteries packed with equipment back to Horizon. Warranty only applies as described by the product manufacturer and on
A PayPal receipt is not good enough to honor the warranty. They wont do anything on top of that they want $200 for a pair of wings .so that is $499 for 1 flight and $200 for new wings $700 now .
You will need your service request number. They call back in an hour or so, the calls take less than 5 mins. I waited on hold 3hrs42 min till my phone battery went dead. You cannot call horizon hobby. For full warranty
By clicking OK, you are entering the My Spektrum site.
36 reviews of Horizon Hobby "Had their qx350 for exactly 1 week before the motherboard shorted out. Horizon Hobby has an overall rating of 3.6 out of 5, based on over 86 reviews left anonymously by employees. The backorder thing and customer service is still pretty bad . I live in Canada and you will receive an invoice from fed ex for clearance fees, disbursement fees plus duty fee ( this one understandable) your $200 rc plane will cost you more realistically close to $400. The action you just performed triggered the security solution. These people are the worst. I know they are dominating the market with cheaper prices but trust me worth paying higher price. How It Works. I recommend horizon hobby and tower hobbies 100%. It's all virtual assistant. Contact Us
If received, a non-compliant Product will not be serviced. Upon receipt of confirmation,
. . All i got from them was a 'no' reply that they hadn't sold that particular model for thirty years without any other data for a similar same sized model. Brand new outcast exb 6s and the MF drives in circles. Return shipping will be charged for any JR
Sign In/Register. Never ship containers filled with flammable or combustible liquid, or items or materials that has been in contact with flammable or combustible liquids to Horizon. Horizon Hobby LLC website. See all 6 photos. Contact Us. The tech email I sent to Horizon just gave me the same link, which I tried from different PCs. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. You can no longer speak to anyone. Write a review. I will cease my long term customer status with them. I am looking into cancelling via paypal and ordering something else. For 1969, the Camaro Z/28 received engine improvements as well as some body enhancements and an 8,000-rpm tachometer with 6,500-rpm redline, among other upgrades. Hours : Monday. Finally I got somebody in sales who put me on to a support person who knew less than I do and Im a newby Finally he told me to write a warranty complaint. Free Shipping On Orders Over $99 Learn More, Shop Local
Horizon Hobby services customers in the US, Canada and Puerto Rico. terrible technicians and customer service. 2 days after order I got its shipped responce. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour.
Share. All services are charged a minimum of a 1/2 hour of labor at $40 USD
BEWARE!!! Please send returned product merchandise to: HobbyTown. The "Readyset" configuration is Kyosho's name for its . shipping. Have no idea why I wasn't getting those . Other Product Service (Non-Engine, Non-Radio) 2.6 Days. Should have bought this at Amazon - at least I would get a refund. Check Service Status Here, https://www.fedex.com/en-us/delivery-manager.html, Have a question? Nonpayment can result in confiscation of equipment. the Horizon Hobby, LLC Service Center (see address above). 2 photos. Number two just cut and painted and started to crack in the wheel wells never ran the body. Collateral damage is NOT covered by the manufacturer's
I contacted them with the issue, and all I had to give them was a few details, and they sent me a new part to fix it without payment or any extra back and forth. The 2 yr warranty is amazing and CS makes it easy and really takes care of you and get replacements quickly. But that's something I've encountered with every hobby supplier I've ever bought from. If received, a non-compliant Product will not be
Lithium-ion battery powered equipment and/or devices must have the batteries removed prior to shipping, unless the battery is installed in the device and protected from short-circuit. There are missing descriptions, or just plan wrong information. Took 3 hours. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. transferable. Literally non-existent customer service.
Engine Service. $239.99 $399.99. 5 Days. Like I know it's valid because that's where the package is heading . The best phone number for Horizonhobby.com is their 877-504-0233 customer service phone number, and you can get the details and use our free call-back service by finding the link for it .
63% of Horizon Hobby employees would recommend working there to a friend based on Glassdoor reviews. 0. RC Club, 2904 Research Road
Useful. Initial Horizon Hobby complaints should be directed to their team directly. Horizon will
Horizon authirizes the product to be released at the border and has you the consumer charged for everything. It goes against our guidelines to offer incentives for reviews. Delair Tech, DJI, Eachine, Ehang, Guangdong Cheerson Hobby Technology, Hobbico, Horizon Hobby, . |
I've broken 2 front bumper supports, lower rear swing arm, servo stripped, and esc motor mounts broke off. Estimated Service Turnaround Times (Business Days)*. You will need your service request number. 104.131.94.25 product sent to Horizon Hobby. They have announced that they are extending their customer service hours to Saturday. Your IP: Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. If you are new to the store, you can use your email address to set up an account. Horizon Hobby - HRZ00014. Spring Cleaning Sale! First Name. And, to add insult to injury, only certain browsers (MS Edge) will display all of your account information correctly. They supply a lot of hobby stores so you're going to get bad hardware if your hobby store useses them for parts as mine does, This company is the worst. Regulations published by the U.S. Department of Transportations Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: https://www.phmsa.dot.gov/hazmat. I give this company less than a 1 star review. information, please refer to your product manual or the product pages
But that's the postal code on my account and when I try to solve the problem I just get the stupid robot that keeps telling me it's unvalid . Every time I call this company for service there are long hold times and no body seems to know what is going on. Ordered on a Saturday (I am aware this is not a business day) I was assuming it would ship out Monday but no it is currently Tuesday still no shipment. Our main headquarters is in Champaign, Illinois . Order process and shipping has been excellent. Lithium-ion battery-powered equipment and/or devices must have the batteries removed prior to shipping unless the battery is installed in the device and protected from short-circuit. Back up and running and enjoying the truck a lot. Here's the scoop from the Champaign-based newspaper, the News Gazette: "A bankruptcy court judge approved Horizon Hobby's $18.8 million purchase of Hobbico's remote-control business Monday, which means Hobbico employees must reapply for their jobs at Horizon before the . Nonpayment can result in the confiscation of equipment. Horizon Hobby - HHD21ORNSUR. 67 Posts. rockyboy2: Vendor Talk: 0: Jul 25, 2019 05:46 PM: Rant: Interesting Concept of Advertisement and Customer Service from Horizon Hobby: liemtran75: Fuel Jet Talk: 3: Nov 07, 2017 02:32 PM: Discussion: Horizon Hobbies Customer Service: turbonut: Electric Ducted Fan Jet Talk: 0: Jan 09, 2017 . They used to have great customer service. Will not buy here again! 2 hours and 22 mins later still on hold. Contact our Product Support Team Here, http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html, Other Product Service (Non-Engine, Non-Radio), Saito Service limited to North, Central and South America, and
Performance & security by Cloudflare. 3.6 Days. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. Funny. We use dedicated people and clever technology to safeguard our platform. *Turnaround time is initiated when the product is checked in by Horizon Hobby. It keeps saying that my postal code is unvalid . Spring Cleaning Sale! Horizon Hobby Duet Motor problems: stardust818504: Foamies (Kits) 1: Jan 21, 2016 10:31 AM: Discussion: My first flight with my first plane: Hobby Horizon F4U Corsair S: kingneptune117: Beginner Training Area (Aircraft-Electric) 14: Apr 06, 2015 03:31 PM: Discussion: Problem with Horizon Hobbies and Spektrum 6xi: taekwondo: Electric Plane Talk . View Details Get Directions. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. Please insure all packages and avoid shipping methods or carriers that do not provide tracking. I waited on hold for over 2 hrs to speak to someone about a battery issue. he received his parts today after ordering 2 days ago and was ecstatic about it..and was telling me he loves these guys and has always done him real good ,, and that he would refer anyone to them..thank you horizon hobby for your hospitality and great services.. Just got my 2nd truck in a year from them and like my first, Very pleased. Its like buying from a store and after you walk out they lock the door behind you! Horizon service is limited to Product compliant in the country of use and ownership. authorized Horizon dealers and to countries, Horizon offers
Beneath its durable exterior, pilots will find an efficient brushless motor along with a telemetry-capable ESC plus a factory-installed receiver and servos. . We also ensure all reviews are published without moderation. Warranty Inquiry? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Not sure why working from home would all of a sudden mean you have 1/10 the number of tech support people, but that's what it seems like. Regulations published by the U.S. Department of Transportations Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: http://hazmat.dot.gov. on www.HorizonHobby.com. Please allow our Returns Department 10-15 business days to process your return upon arrival. Contact Us Form. 876 Blvd. Hobby, LLC Service Terms and Conditions. Select an . The online service request will allow you to check on the status of your product through the use of a unique service request number. Horizon Hobby has resolved 0 complaints. Last Name. I will change my flying platform to another brand! When I contacted customer service, the agent named Wes refused to send the part stating I got the model at such a good price I should just go ahead an order it. Useful. All merchandise is the responsibility of the shipper until it arrives to Horizon. Find company research, competitor information, contact details & financial data for Horizon Hobby, LLC of Champaign, IL. Now you can reach them for help with your Horizon products Monday through Saturday, from 8:00 a.m. to 7:00 p.m. Central. All charges for service parts, labor, shipping, and other fees are your responsibility. Been emailing back and fourth for days and the tech keeps telling me to bind and calibrate like I havent tried that a million times. All charges for service parts, labor, shipping and other fees are your responsibility. we seek to serve you in a safe and effective manner. Warranty Inquiry? from this website by consumers in the United States. I ordered a RC airplane from HORIZON HOBBY in March 23. Vous allez maintenant tre dirig vers le site EU Horizon Hobby, en franais. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. Abel R. Carmichael, CA. Verification can help ensure real people write reviews about real companies. The battery was defective and lasted only 2 minsSubmitted multiple emails asking to replace battery if they will not accept return--> no response to my emailsPoor customer service. Reply 42N71W . Champaign, IL 61822 USA. I personally can't even track my package. Click to reveal Customer service is non-existent. . Shut-off valves, if present, must be in the closed position, and all fuel tank caps or closures must be securely in place. $134.99. Horizonhobby.com Phone Number. Date of experience: 07 March 2023. 2.8 Days. Theres no repair for the plastic piece , unimaginable, a snap together plane ,with plastic pins and no repair. Only after I've bought it and I can't even see when it's coming EDIT* . This Knowledge Base is updated, expanded, and refined to ensure that you have access to the very latest information regarding our products. Hands Down the worse customer service I ever received. Suggest an edit. If I could just talk to someone at this company that would be great. You can request a call back there or email if you prefer to connect with someone through a call. Pick the body style & body color of your custom RC truck build. Its all true about their non existence customer support. Horizon is not responsible for items lost or damaged in transit. serviced. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. *Restrictions - Please refer to Horizon Hobby, LLC Service Terms and Conditions. In the biggest RC industry buyout in recent history, Horizon Hobby is buying all of Hobbico's RC-related brands. We are not responsible for damage or theft occurring once the package has been delivered. fees are your responsibility. Order Status
While Horizonhobby.com does not offer live chat, they do have a phone number. United States, PA, Auburn. I spent a couple hours on the phone and trying to figure out what was wrong but it didn't ever solve the problem. Will never buy another RC from this company again. A week later its still not showing anywere and they are not responding to phone calls, emailes or via their contact us page. Chrome and Firefox won't. Claim it and get a lot of features. provides service for proprietary and exclusive-brand products purchased
and ownership. Sent it back under the manufacturers . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Yes they put crappy servos in. However, at least you had two giants competing for pricing, volume discounts, and inventory levels. With this acquisition, Horizon Hobby looks to build upon Hobbico's great reputation for providing quality RC products to customers across the country. Free Shipping On Orders Over $99 Learn More. To sign up for notifications of package delivery, sign up for services from our Shipping partners: FedEx Delivery Manager: https://www.fedex.com/en-us/delivery-manager.html, USPS Informed Delivery: https://www.usps.com/manage/. $175.00. This is a secure Web site. 5 Days. |
Purchased a Fox 3000 Glider ,1week later first flight . . The flight went very good but when I got ready to leave ,could NOT get the wing off , the pin inside had broken off . If you live outside
Back then Great Planes and Horizon Hobby made up for probably 80% of the merchandise on our shelves. expense. Horizon will not repair any products purchased outside of
They no longer answer their phones, it takes weeks to respond to emails and their Tech Service people are not nearly as helpful as they used to be. . $400 is alot of money for something broken that they won't fix or replace trust me go with a different company I will most definitely pay higher prices for now on. Horizon is not
Bottom line is that neither Horizon Hobby nor ReadyMadeRC is a customer . I tried a couple of times over a few weeks to see if the link was active and no good. E-Mail. Be the first to know about new arrivals, sales, and other exclusive offers from Horizon Hobby. Horizon is not responsible for any loss of data or
I can't say anything bad about them. (24) 24 product ratings - E-FLITE UMX PT-17 EFLU3080 Horizon Hobby radio control airplane micro biplane. Sorry but i have cut and painted hundreds of bodies these 2 are defective for sure!!! Then this is your place to shop!Horrible horrible experience.just to make a purchase! 4-Channel 2.4Ghz Surface Transmitter. responsible for items lost or damaged in shipping. BUT, the customer service goes up and beyond and even sends you upgraded replacements. Please see below for a complete list
Horizon Hobby, LLC Service Center
Live Chat
Horizon is not responsible for any loss of data or information associated with service. I have a couple 6s Arrmas and I love them. NOTHING. Horizon Hobby | 6,202 followers on LinkedIn. . Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address. To expedite the service of your product, please follow the directions for the online service request below. You can reach us by telephone at 530-894-5041, Monday thru Friday, 7 a.m. to 6 p.m. Pacific Standard Time. Customer Service Hours (M-F 10am-4pm, Sat 10-2pm.) Not a single problem with their customer service. 10 Ordered a rc car. Electronics Service. You can email the site owner to let them know you were blocked. For all the ways they can help you out, check the support section of the Horizon web site. Advertisement. mCPX BL2 BNF Basic with AS3X and SAFE. Horizon Hobby needs a quick cancel order option. Fastest way to talk to a real Horizonhobby.com rep. 4 Hours after submitting an online request, HH emailed me to confirm a shipping address for the replacement. how to find a doctor or hospital or your out-of-network benefits and costs after normal business hours, you can call 1-833-876-3825 and speak to a . Really bad customer support. You can email the site owner to let them know you were blocked. contact MarketWatch Customer Service via our Customer Center. #5. They will not to return your emails and it is hard to discuss the things you are doing and it takes so long. 4105 Fieldstone Rd
Store Hours (M-F 10am-6pm, Sat 9am-2pm Sunday 10am-2pm) Quick . To determine the current status of your product, please follow the link below. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is this your company? Add to Cart. 2904 Research Road Champaign, IL 61822 USA Submit a Product for Repair or Warranty Determination. I'm being generous with a 2 star. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. confiscation of equipment. before sending in any product for repair to ensure we are able to repair
We also ensure all reviews are published without moderation. bought battery and charger bundle and the battery will not charge or fit in the car horizon will not warranty to replace battery, Bought a recent Blade helicopter (70S) for $68Low quality stuff. of the US that are cleared for service, the Customer is responsible for
Save $160. Ordered an item from their branch in Switzerland trough Horizonhobby.ch. User ID: Password: Best costomer support. By submitting this service request form, you are agreeing to the Horizon
After contacting customer support, Wayne shipped out a replacement part within days. *Turnaround time is initiated when the product is checked in by Horizon Hobby. Remind me when call center opens. Add photo. Customer service: only by email-no human contact. replacement decisions are at the sole discretion of Horizon. Select the upgrades, accessories, and electronics to be added to your custom RC vehicle. Cool. Find out how we combat fake reviews. Use this comments board to leave complaints and reviews about Horizon Hobby.
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