This policy is also available in Welsh at our public buildings and on our website. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. . Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. . We take your concerns and complaints seriously and try to learn from any mistakes weve made. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. If you have a concern, raise it with the person you are dealing with. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. And all they can say is, cant get anyone to do the job!! For the best experience please use a JavaScript enabled browser. Click on a service above for more options or click here to look up another property. Email: If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. This will be provided for each financial year. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Kier Opening Times in Tondu. I was picking up my wife, with the kids in the back. And we had to send them proof !And during that 70 days - not one apology ! In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . Cardiff - Conway House. Kier Group plc. The service Ive received from Kier has left a very bad taste in my mouth! Click on a service above for more options or click here to look up another property. You can report environmental health issues such as pollution, pest control, infectious diseases and food complaints to Shared Regulatory Services. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. Find out when you can expect your delivery of blue and green bags. Find more info on Cylex | See Reviews . Thank you for taking the time to submit your feedback. Will try put the boot cam on youtube for your enjoyment. Wish I could give less than 1 star. You can report a damaged or faulty street light online via My Account. Resolver can help you send your complaints to Kier. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. 23 Cemetery Road, Bridgend, CF31 1NA. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We believe that all complainants have the right to be heard, understood and respected. Click on a service above for more options or click here to look up another property. when a legal framework applies and we will then advise you about how to make your concerns known. - Bridgend - 19 November 2022. Chris. kier bridgend complaints. Conway House. For example, the Welsh Language Board about services in Welsh. If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. Bullying is common practice as is disability descrimination. Anyone can write a Trustpilot review. Recycling service complaint; Schedule. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. You can report a missed recycling or waste collection online via the Kier website. We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. give you regular updates, including telling you whether any developments might change our original estimate. have been treated unfairly or received a bad service through some failure on the part of the body providing it. Rating. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. Simple! 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. . Well always be on hand with guidance and support to help you get the results youre looking for. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We have a separate policy to manage situations when we find that someones actions are unacceptable. . For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. Customer service is awful and they dont accept responsibility . You can report a missed recycling or waste collection online via the Kier website. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Company reviews. Weve helped millions of people find a resolution. We can advise you about such organisations. Employers / Post Job. You may change your settings at any time or accept the default settings. I would highly recommend them. let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. We will deal with your concern in an open and honest way. We use dedicated people and clever technology to safeguard our platform. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. Tel: 01656 643643 They call themselves builders? If we formally investigate your complaint, we will let you know what we have found in keeping with your preferred form of communication. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Please check with your phone provider if you are unsure about how much a call will cost. Additional sacks for refuse because you have run out - Must be pre-ordered via the . Submit Review. Click on a service above for more options or click here to look up another property. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Thanks for your interest in the Recycling Operative position. Our. You can also use this concerns and complaints policy if you are someone under the age of 18. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Nobody seems able to locate any of the three that have supposedly arrived! All rights reserved. Email: Manchester- Optimum House. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence. If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. Register for nappy and absorbent waste collections, and find out the rules for using this service. I recently had my place rewired and a few things weren't how I wanted them. Enter your postcode and, when prompted, select your address from the drop-down menu. Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. . Click on a service above for more options or click here to look up another property. Thank you for taking the time to submit your feedback. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Click on a service above for more options or click here to look up another property. All it took was one call and I had an electrician out within two days. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. Anybody knows if you can call someone here criminal? Bridgend County Borough Council embraces the Service Delivery, Policy Making and Operational Welsh Language Standards with which it is expected to comply positively and will strive to ensure that the use of the Welsh language in Bridgend is developed and promoted. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. If we did something wrong, well apologise and, where possible, try to put things right for you. Reviews from Kier Group employees about working as a Recycling Worker at Kier Group. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. When you express your concerns or complain to us, we will usually respond in the way we explain below. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. Companies can ask for reviews via automatic invitations. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? We therefore expect you to be polite and courteous in your dealings with us. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . If you need extra assistance, we will try to put you in touch with someone who can help. Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. However, we also consider that our staff have the same rights. This policy does not apply to Freedom of Information or data access issues. Email: However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. We will also ask you to tell us what outcome you are hoping for. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Start of main content. Ppl of ethnic origin get blackballed or a victim racial filtering. We will let you know when changes weve promised have been made. Find out how we enforce anti-littering rules in Bridgend County Borough. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. Contact details. Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. We may exceptionally be able to look at concerns which are brought to our attention later than this. Information provided by various external sources. Appalling customer service. 2nd Floor, Optimum House, Clippers Quay, Salford Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP Select 'Recycling collection' if it was a missed recycling collection. Terrible customer service. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. h+s safety glasses were a must but a potential fall hazard was acceptable with their double standards, avoid like the plague. A free inside look at company reviews and salaries posted anonymously by employees. Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Find jobs Write a review. 3.3. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. . Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Click on a service above for more options or click here to look up another property. Enter your name, phone number and email address. If you are approaching us for a service for the first time, (e.g. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. We do not view behaviour as unacceptable just because someone is forceful or determined. I was swimming in my local swimming baths. If we did not do something well, we will aim to put it right. If the complaint is about a body working on our behalf (e.g. If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Your feedback. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. I see a lot of ppl complaining about kier. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Our staff will aim to help you make your concerns known to us. You can write a letter to us at the following address: We will formally acknowledge your concern within 5 working days and let you know how we intend to deal with it. View our cookie policy here. I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. Appalling treatment of staff, clients and customers. Just raise a case and leave feedback after. Garden waste collections are available to Bridgend County Borough residents. So he was doing it whilst people swimming until 2 oclock. also considers our response to complaints at least twice a year. When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. 2nd Floor, Optimum House, Clippers Quay, Salford Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Email: If you think a vehicle has been abandoned, you can report this to us online. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. Bridgend. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: The Ombudsman expects you to bring your concerns to our attention first and to give us a chance to put things right. Complaints Officers can advise on the type and scope of complaints they can consider. All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Salary guide. We will tell you who we have asked to look into your concern or complaint. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. For the best experience please use a JavaScript enabled browser. Cardiff - Conway House. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . Suggested companies are based on peoples browsing tendencies. Tel: 01656 643643 See jobs, salaries, employee reviews and more for Bridgend location. You can be certain that youre talking to the right person at the right time. Instead, theyre full of the info you need to get things sorted. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. You can express your concern in any of the ways below. Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection. Verified Listing. He was professional and patient. Click on a service above for more options or click here to look up another property. The extent of this investigation will depend on how complex and how serious the issues you have raised are. Upload your CV. We will provide any service youre entitled to which we have failed to deliver. Sometimes, you might be concerned about matters that are not covered by this policy e.g. Verification can help ensure real people write reviews about real companies. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. The work carried out is horrendous and I cannot believe how BT can use them. These folks decided to conduct work outside our block of flats at 2 in the morning. If it is more serious, we may use someone from elsewhere in the Council or in certain cases we may appoint an independent investigator. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. You may wish to contact e.g. Then like us on Facebook and follow us on Twitter. We appreciate your views and will use them to improve our website. As a supplier , Pembroke school contact us for service and we supplied and invoiced. So many issues with everybodys homes its unbelievable. In all honesty a company like this should not exist at all. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Find jobs. Good pay and work/life balance, good bunch and lads and supervisors. Resolver is free. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. All rights reserved. Normally, we will only be able to look at your concerns if you tell us about them within six months. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. If there is a simple solution to your problem, we may ask you if you are happy to accept this. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. 62 Village Court, Broadlands, Bridgend, CF31 5DY. private residential homes, specialist health providers) you may wish to raise the matter informally with them first. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. Click on a service above for more options or click here to look up another property. Disgrace of a company ! When I went down to point out the laws surrounding noise I was told to f*** off back into my flat.A truly awful company. Inept upper management working on an "old boys network" basis. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. Conway House. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. Tell them that you want us to deal with your concern formally. They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Unfortunately now getting legal advice to sort it. If your request was completed after 12pm they should be collected tomorrow. Age concern, Shelter etc who may be able to assist you. It goes against our guidelines to offer incentives for reviews. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! 17 Juin 2022 | dangerously in love cover art | dangerously in love cover art Absorbent Hygiene Products and Nappy collection service request. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. Nov 09, 2020. He or she will try to resolve it for you there and then. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. You can report highway issues such as blocked drains on public land, potholes, vandalised street furniture and overgrown trees and hedges. Learn more about Resolver Pro and how to claim your business. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience.
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