You will need to have your 15-digit eCoupon number and corresponding 4-digit Additionally, if you have status with Air Canada, you get even more value, because I don't have to pay most of the fees and surcharges that others complain about. Note, the redemption rules are different depending on where youre choosing to complete Expedia's agents gave me a hard time and a lot of confusion -Trying to avoid sending the voucher request to Air Canada for some reason. Air Canadas Vulnerability Disclosure Program. more, You seem to have JavaScript disabled. ACCredits may be redeemed at aircanada.com, via Air Canada Call Centres, or through a travel agent if the booking is made at aircanada.com/agents. The annual card fees vary according to the plan you enrol in. You will win, and ask for the cash back and not vouchers or coupons. ACCredits are not redeemable for Air Canada Vacations, group travel or Flight Pass purchases. What's more interesting, is that AC's voucher announcement has come on the heels of a lawyer here in Vancouver seeking a class action lawsuit against AC for not providing refunds, only vouchers. Best Airline Staff in Canada and North America. ?, I would prefer to get a refund but that may not be an option. My membership with Aeroplan is through a TD bank (Toronto Dominion) credit card. Thank you for your efforts on my behalf. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally You can check the balance of your eCoupon online at any time. *the easiest thing is to phone the (ta && ta.queueForLoad ? Some countries require one or more of the following documents when travelling with a child: The child's birth certificate showing the names of both parents. All but 2 provinces have flattened the curve. ACCredits are not credit or debit cards and have no implied warranties. I previously requested an Air Canada Travel Voucher but haven't received it yet. Other Travel Documents. eCoupons are not credit or debit cards and have no implied warranties. You can then use our helpful tool to the right to check your balance at any time. The email would have included a 15-digit travel voucher number (for example: 144401799902678). Other terms and conditions may apply. ACCredits cannot be used as a payment method at an airport kiosk or counter. To purchase a gift certificate: Fill out the form below. Your electronic travel voucher expires on the date indicated in the email you received. Treat your eCoupon with care. If the cost of the ticket being purchased is greater than the value of the ACCredit, the stored value will be depleted to zero value and the difference must be paid with another ACCredit, Gift Card, eGift card or other accepted form of payment. In an announcement last week, Air Canada revealed that changes had been made to their refund policy for flights that had been affected by the COVID-19 pandemic. Once your eCoupon expires, it will no longer be valid. Follow: Twitter; Facebook; . You will then be able to request that the credit from your eCoupon be refunded to your original form of payment. While Air Canada offered 53. If you would like to make a booking through your travel agent, please contact them directly. You may be surprised to hear this, but not all Air Canada flights will have WiFi on board. Anyone can inspect the balance in the e-Coupon only by visiting the official website of this airline. eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (operated by Jazz Aviation LP). Air Canada fleet equipped with WiFi. You may have requested to convert your ticket value to an Air Canada Travel Voucher. **Ha. Unfortunately, because of system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. Any residual value will be automatically renewed every 5 years on the original date of issue. by posting an updated version of the Terms and Conditions on. If you still have questions about your eCoupon, please call Air Canada Reservations at 1 (888) 247-2262. If your email address changes, please contact 1. I gave the ticket and reference numbers but they played dumb. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106715439', '');}, 'log_autolink_impression');flights. Emailed several different departments and talked to an agent without success. If the fee or travel option cost is greater than the balance of the eCoupon, please use another form of payment. Once your eCoupon expires, it will no longer be valid and will no longer hold any value. I have been waiting for mine since 21st May. Maybe they have fewer staff on their UK operation. Has anyone tried phoning an (ta && ta.queueForLoad ? People are upset with the idea of getting vouchers, not refunds. CIBC bank (Canadian Imperial Bank of Commerce) is also a partner in Aeroplan. Most Canadians really don't want to jeopardize that success and some additional socialising by permitting international and American visitors into the country. armstrong20 3 yr. ago thanks so much! Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. Also they say transferable, what does that actually mean in voucher terms ?? Air Canada reserves the right to deactivate or reject any eCoupon issued or procured, directly or indirectly, in connection with fraudulent actions. If you would like to make a booking through your travel agent, please contact them directly. I just noticed on the Air Canada web site that the vouchers they are offering do not have an expiry date . Wow you were lucky. Anyhow, that was nine weeks ago and I haven't received anything. To redeem your Air Canada travel voucher on the website, you can take the following steps: There are various details that a user should know before using these vouchers provided to them by Air Canada. Information on scheduled and estimated departure and arrival times, delays and cancellations. Like all frequent flyer programs, Aeroplan has its sweet spots and tricks to unlock the most value. No response. Air Canada eCoupons are fully transferable and should be treated like cash. Never again. Treat your ACCredit with care. Air Canada reserves the right to refuse, suspend, hold for review or cancel any eCoupon for which unlawful use is suspected, for eCoupons mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions. Fares presented on the website are quoted by the Pricing Strategy of travel services, in circumstances like seat availability and demand it can be different. For further details, please refer to Redemption rules for aircanada.com. Surf a few options and select the desired flight. Any remaining balance will be reduced to $0.00 and will no longer hold any value. Step 2 When prompted for payment at step 3, choose "Use your travel credit" and enter your travel credit number in the field provided. In certain circumstances, travel vouchers may take longer to deliver on your credit. Search for Air Canada or visit the official website through the link embedded in the mail. To use our mobile site, please enable JavaScript. Air Canada reserves the right to reject any claim for replacement of an eCoupon where there is suspicion of fraud or dishonesty (e.g., altered eCoupon or false request for replacement). and the value of the eCoupon will be lost. Seat or travel option purchases for an existing booking: If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. For more information, review the terms and conditions below or visit our Cancellation Options page. Refunds will be available for Air Canada tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason. How do I know if I have an Air Canada Travel Voucher? Customers can now submit refund requestsonlineor through their travel agent and weare committed to processing refunds as fast as possible,"said Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada. ** That means the Phone number is associated with Flycoair travel agency, not with any other organisation. Any legal documents (e.g. Unfortunately, because of system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number. The voucher can be used multiple times, is fully transferable and has no expiry date." It says I'll get two emails within six weeks with the vouch number and a PIN number. Once travel has been completed, fill out our Ticket Refund Application Form which may not meet accessibility guidelines. If your email address changes, please contact Air Canada Customer Relations. We suggest you print and keep a copy of your email so you have a written record of your eCoupon number and PIN. If you misplace these numbers, youll need to complete our Customer Assistance form in order to retrieve them. So just called AC(888-247-2262) and spoke to a rep. Should I expect to receive these emails eventually, or is that a load of horse plop? They have said they will also add 65% extra with this option instead of the voucher. It is a 15-digit code with a corresponding 4-digit PIN. more, You seem to have JavaScript disabled. Can air canada travel vouchers be transferred to another person? In the case of bookings for multiple passengers using multiple forms of payment (of which at least one is an ACCredit), it is recommended that separate bookings be made for each passenger using an ACCredit as a form of payment. Keep the e-Coupons secured, as the airline is not responsible for any stored value. At the airport It is possible to redeem them at the official website of Air Canada or to contact them via phone. the company has agreed to refund customers whose flights were cancelled last year due to the [+] COVID-19 pandemic. Agency* we are entirely acting as an agent, Our aim is to create a connection between travellers and suppliers of travel services. Expedia Customer Support Team. In All the logos, trademarks & copyright material belongs to their respective owners. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, pet-handling fees, unaccompanied minor If you are departing from Algeria, Cuba or Morocco, you will need to see an airport agent to receive your boarding pass. eCoupons are issued via email. Any taxes and surcharges must be paid separately. We have detected a device type and/or operating system version that may result in slow performance on this site. But, it. Great news Robin.. taking them to task. Save. Recaptcha. Yes, the travel vouchers issued by Air Canada can be transferred to any other person as they are transferable. After 10 weeks I looked over the website and found various forms. At the airport You and the person to whom you wish to sign over your electronic travel voucher can go together to the airport and purchase a ticket at any Air Canada counter. Go to the Book my flight option. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. How does it work? To purchase an Air Canada, Air Canada Rouge or Air Canada Express* flight: Online at aircanada.com, by calling our Canadian or U.S. When I canceled my (ta && ta.queueForLoad ? Once the ACCredit expires, the balance will be reduced to zero, deactivated, and no further usage will be permitted. Has anyone tried phoning an airline recently. ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada Air Canada Travel Vouchers: These vouchers are handy with the capability of using multiple times. The Air Canada Travel Voucher cannot be redeemed at any airport locations, including airport counters or kiosks worldwide. But I'm sure someone more knowledgeable will be able to confirm, my (ta && ta.queueForLoad ? You followed the procedure to the letter. Air Canada reserves the right to reject any claim for replacement of an ACCredit where there is suspicion of fraud or dishonesty (e.g., altered ACCredit or false request for replacement). I havent emailed as I cant find a email address to contact? Air Canada Travel Vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. "In addition, Air Canada has revised its booking policies for all future travel. They're transferable and don't have an expiry date. and could they attach conditions to it if you actually accept the vouchers. The Air Canada Travel Voucher can be redeemed at, If the customer wishes to redeem an Air Canada Travel Voucher but applies a different currency, then the applicable rate of exchange will be based on the. I have used Aeroplan points on multiple occasions. Due to high demand, we are experiencing a delay in issuing Air Canada Travel Vouchers, and are currently handling requests for the months of July and August. ACCredits cannot be sold or bartered; unlawful sale, attempted resale or barter is grounds for seizure and cancellation of the ACCredit without compensation. This is not a theory. Disclaimer: Flycoair is an independent travel portal with no third party association. No, you cannot use the Air Canada travel voucher wholly for the service of other airlines. Seat or travel option purchases for an existing booking: If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. fees, and applicable taxes or any other similar fee that applies to the purchase. maybe they have improved their telephone access now. I think offering Aeroplan miles might be good value for people who currently use the program. If you received an electronic voucher while in another country and it is in a foreign currency, you can still apply its value toward your next booking. These travel vouchers can be used many times and always stay active. You'll . You may have requested to convert your ticket value to an Air Canada Travel Voucher. Customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can finally get a refund from the carrier. Under certain situations, known as a code share, United will sell you a ticket on an Air Canada plane. Im in the same situation. The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, pet-handling fees, unaccompanied minor fees, and applicable taxes or any other similar fee that applies to the purchase. Best Airline Staff in Canada and North America. Note that for customers who make voluntary changes, normal fare rules will apply. Has anyone seen this or even used it yet ? You can also gain details about the Air Canada Travel Vouchers by contacting its official support team and getting help transferring these vouchers to anyone else as gifts. Thank you all for your replies and Information. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109071550', '');}, 'log_autolink_impression');airline recently. Make sure you are both carrying valid ID, Oh maybe I got a lot longer to wait! He finally suggested I REPLY to the original confirmation email. The redemption will be processed to the original form of payment of the ticket. court order or letter of special circumstances) pertaining to custody. I also got an email from Aeroplan that the Air Canada Travel Vouchers are fully transferable and has no expiry date, which seems far better than 3 days ago when I rang. 5. The easiest thing is to phone the (ta && ta.queueForLoad ? Transferrable usually means they can be used by someone other than the named person they were issued to/for, if I remember rightly. I prefer to book the flight I want for the best value I can find, directly from the airline and use my Aeroplan for bookings that I make. If the cost of the ticket being purchased is greater than the value of the eCoupon, the stored value will be depleted to zero and the difference must be paid with another eCoupon, Gift Card, eGift card or other accepted form of payment. Furthermore, customers who already opted for an ACTV or Aeroplan points will have the option to exchange them for a refund. Under the new regulations, which the airline is calling their "goodwill policy," customers will now have the option to receive travel vouchers with no expiration date. Redemption of these e-Coupons is possible by calling the official customer service team or talking to the travel agent expert to use these e-Copouns without any issue. If you are experiencing problems, please try our. For that I am appreiative. Electronic travel vouchers are transferable: Over the phone You can transfer the total or partial value of your electronic travel voucher to another person by calling Air Canada Reservations when you are ready to make a new reservation. Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. I have some travel vouchers from last year, and see that air canada have now made these with no expiry date, and fully transferable. Treat your ACCredit with care. seat selection, unaccompanied minor service, pet handling charges, change fees), Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge and Air Canada Express, As a method of payment for mobile bookings or at airports, On board for Air Canada Bistro or duty-free purchases, During any web, mobile or kiosk check-in process to pay for any fees or last-minute upgrades, When booking travel for a group of 10 or more, For hotel bookings, car rentals, and/or travel insurance, Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships, To purchase an Air Canada Vacations package (excluding flight-inclusive packages to Mexico and the Caribbean only).
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