BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. would give zero stars if I could, I sold tickets in august 2022 through the resell option and I have not had the money for the sale. Still no refund. We often link to other websites, but we can't be responsible for their content. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. How much does AXS charge to sell tickets? I called AXS and waited on the phone for a long time - put on hold, etc. 173.236.224.153 Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). Youll be able to transfer money to your bank from your account on AXS.com. Friends have 2 days to decide whether they need tickets. That means good seats should be plentiful to most upcoming shows. AXS acts as the ticket selling agent for its clients, such as venues, teams and promoters. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I was sent a letter to contact customer service to receive a full refund. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. The companys executives declare that they are supporters of a transparent system of fees. 425 W 11th St #100 Los Angeles, CA 90015-3467 Share 1.0 / 5 4 Ratings Submit Review Finally! BBB Business Profiles are subject to change at any time. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. . The service also thoroughly checks ticket sellers. Empty promises once again from AXS -, they commented on my previous trust pilot review to ask me to add my order number and they will look into it. The refund for the ticket to the canceled concert will be credited to the same card with which the payment was made. Nope. Tour a state of your choice on local and regional services for a whole day. When your tickets sell, youll receive an email informing you of the sale. All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery. "Ticket holders will automatically receive a refund for cancelled events. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. If these dates are postponed or canceled, the same rules will apply for refunds as listed above. The Palace Theatre has a General Admission Standing Room Only floor there are no seats in this section. With the one AXS app you can view and use tickets for The O2 arena, OVO Arena Wembley, BST Hyde Park, and more, all in one place. That also means that many smaller, independent venues and the artists they host are taking big financial hits at the moment. Performance & security by Cloudflare. Be the first to know. Told we would hear back 48 hours, 72 hours never hear a thing ! Click to reveal As a rule, the client contacts the support service and explains his situation, but in 90 percent of cases, the refund request is rejected if the client requests a refund for reasons unrelated to the cancellation of the concert. There are many such claims not only about this service. Its been three weeks and I am still trying to get payment for tickets I sold 6 months ago and cant get hold of anyone , I cannot believe I am still awaiting my refund 7 months later. I tried to buy insurance after the fact but . We use dedicated people and clever technology to safeguard our platform. StubHub and several more of these sites are also currently offering fans 120% credit toward future purchases instead of refunds for canceled shows. I also have used there email avenue and raised it as a complaint but no one comes back to you what so ever. (United Kingdom) No Fees! Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis. Cookie Notice Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). Hi Tracey, and thanks for your message. Besk vr hjlpsida fr mer hjlp och support. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. With your SocialCard, your ticket will cost less. Arzelia was very quick with her responses and incredibly helpful. Remember, your friends can always transfer tickets back to you. This includes platinum tickets and other seats with inflated prices bought through Ticketmaster; all refunds are given at the price you paid. I will never knowingly use them again.PS: looking at other reviews, I am waiting for the same automated response from the AXS robot asking for more information, to be ignored again. According to most users, the support service of the service works perfectly, many people give the service five stars in the reviews. You can also write your message as follows: If you prefer to send an email to the support service, then first you will be asked to choose a country, since the service branches are located in different countries. the cottages at tucson resident portal; 2021 iowa custom farm rates; biggest human skeleton ever found; Blood Donation. Im very grateful that within 24 hours I was notified that a pass had become available & was sent an email with the confirmation details. If we talk about the dynamics of the companys development, it is very good: the service management always listens to criticism and tries to eliminate problems and weaknesses. However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). Don't get scammed, Need to file a complaint? First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Semesterticket FAQ Ja, ABER nur noch bis zum 30.09.2019! If you have a mobile ticket it can not be transferred even if the person you brought it for died. Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. Crappy buisness practice!!! The customer representative that I corresponded with, Niha, was wonderful. I was a little slow to do it so the passes had all sold out. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. This is a myth that was spread a few years ago and has no basis. You will receive an email once your order has shipped. Fees are the money that the service earns on ticket sales. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks for the great review, Jackie - we are pleased Richard was able to assist in a timely and polite manner. In recent interviews with the heads of ticket sales companies, it was the topic of fraud that was repeatedly raised. Theater productions: Ticket refunds for Guthrie, Ordway and other theatrical productions are generally operating the same as concerts. Yes, you will need aPhoto IDto enter our venues, and also to claim will call tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. smiller501 Forumite. If a show has been rescheduled, and you cannot make the new date, you have 30 days from being notified to request a refund from AXS (via support.axs.com or the AXS app) or etix . By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. Please include your order number and a photo of the damaged or defective item. Ticket machines are located directly at the tram stations. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. Once in stock, we will ship items in the order that all orders for that item were received. On the review page, click the Transfer button to send the tickets. Its a freaking joke. Travel with up to four fellow passengers per ticket for as little as EUR 3 per additional passenger. Find out how we combat fake reviews. If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift! Sign into your AXS Account and click Listings, Valid, State-issued, Drivers License (not clipped or punched VOID), Valid, State-issued, Identification Card (, The name of the item you received in its place, A clear photograph of the item you have received, Masks are final sale and are not eligible for returns and exchanges, Sale items cannot be returned or exchanged. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. THE DEPOT: Located next door to the 7th St Entry. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. I assumed I would have to sell it but no help offered we unfortunately lost my sister who I purchased the gift for. Many customers like how the service staff solves their problems: quickly and politely. Mehr Infos unter BBB is here to help. For instance, if you bought $250 in tickets, youll get an extra $50 toward the next big show. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. In buses, you may buy a ticket directly with the driver. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. If you are a ticket seller, then before you start working, you need to fill out the following form: It is necessary to fill out the questionnaire for several reasons. They said multiple times that it was final sale. The service is very convenient to work with, but sometimes you can see already sold tickets in stock. Do not forget, to interact with the service and make a purchase or sale, you need to register. Click the Sell button next to the event in your AXS Account. All rights reserved. As a matter of policy, BBB does not endorse any product, service or business. When listing tickets, you decide how long your listing will be available for others to buy. Ticketmaster and other websites have a Request a Refund link on their website (often under the Your Account dashboard). During this period, the platform has achieved a lot. Thanks to competent management, the service gradually added various functions, replenished the assortment. AXS Where is my refund???? The companys management also officially declares that All tickets sold on AXS.com And the ASUS app, including standard tickets and resale tickets, are 100% official and guaranteed authentic. x, Footer.languageSelector.ja-jp.greeting This fee helps the company to cover the costs associated with the support of the service itself, technical and other details. Your shipping information will include a tracking number for USPS. If the Verified Resale page is also showing no available inventory, please check back as resale tickets may become available at a later date. First Avenue and all of our venues are following guidance from state & local officials as well as the CDC regarding COVID safety. On the Review page, click the List Tickets button to finish. Three years after the company was founded, it managed to achieve good results: AXS officially sold tickets for 40 venues in America and the UK. The service guarantees that everything takes place exclusively within the framework of the law. Recently, many users have been asking the question: Is it safe to use your social media account to create a profile on the service? If you do not currently have an AXS account you will be instructed to create one during your purchase. Unlike e-mailed tickets in PDF file format or barcodes, the company uses digital tickets that are very difficult to fake, they are very reliable. The company has a special department in which people work who are engaged in various checks and protection of the service from fraudulent actions. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. To do this on the date of the concert! Poor experience - recommend you do not purchase through them and go to a reputable partner.1021593819 here is the order number. 9.30 Uhr bis 15.00 Uhr, Donnerstag Many buyers were dissatisfied, many did not want to wait in line for a refund, demanded the return of funds immediately. Parents will not be able to consume alcoholic beverages during the event, and should not consume alcoholic beverages before attending. The companys slogan is an excellent uninterrupted operation in real-time. Agoda customers are outraged that the fees are increasing in price. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item. How can we possibly contact them with a question? If your friend already has an AXS account, the tickets will be transferred instantaneously. Due to COVID-19, many shows were postponing, rescheduling, or cancelling. (United States) Shows still in limbo: For updates on concerts not yet postponed or canceled but questionable, news usually comes first from the artists themselves and/or the venues via their social-media sites. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. For example, in reviews, you can often read about technical problems related to the service, but the companys managers and independent critics themselves do not recognize this disadvantage. They could benefit from fans pre-purchasing tickets during this downtime. After that, the tickets will be theirs to use with the AXS app. Upon inquiry, First Avenue will confirm delivery to the address provided, date of delivery, and tracking information from the shipping carrier for the customer to investigate. Suggested companies are based on peoples browsing tendencies. Customers note that the support staff are very attentive, polite and help to sort out even the most complicated situations. The university considers the principe of solidarity very hightly. We will inform all ticket holders via email of any event updates. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Those refunds do include the various fees, too, except for postage if the tickets were mailed. The St. Paul native authored the book "First Avenue: Minnesota's Mainroom" and previously worked as a music critic at the Austin American-Statesman in Texas. As of now, the online service cooperates with more than 350 partners around the world. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. If your item is a pre-order item, please check our website to verify when we anticipate this item will be in stock. Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. Or consider buying gift cards or merchandise such as T-shirts from these venues and artists websites as another means to support them. As of now, it's not clear how long the refunds will take to be fully processed by either Live Nation or AEG. Also that I could receive a full refund for my ticket if a pass didnt become available. Our standard policy does not allow video or audio recording at our events. For other states, find Immunization Information Systems contact information HERE. Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup. . If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets by following the Buy Tickets button on our websites. Check this box to Sign in, How to buy cheap NBA tickets with no service fee, How to buy cheap NFL tickets without a service fee, How to buy cheap NHL tickets with no service fees, How to buy cheap sports tickets without fees, The service support service is recognized as one of the best and operational, Very flexible system of work and cooperation with clients, Active work to prevent the sale of counterfeit tickets, Sometimes there are problems with ticket delivery. Footer.languageSelector.ja-jp.region Contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. at 612-338-8388 so we can verify that we have your item and arrange a time for pickup. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 4 mins (3m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 10:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Chris Riemenschneider has been covering the Twin Cities music scene since 2001, long enough for Prince to shout him out during "Play That Funky Music (White Boy)." Thanks to them we have been refunded for tickets that were purchased for the C2C event in March 2024 after the site had crashed during the Early Bird booking and whilst my original tickets were in the basket, disappeared and showed only the top tier tickets available. Despite the difficulties, the service managed to raise the rating after a difficult period. . This is confirmed by several experts. Similar experience to many others, I sold tickets through AXS waited until 10 days after the concert as advised - 10 days later still no payment, contacted them via live chat and advised payments go in the Friday after the 10 days and guess what still no payment. Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. Thankyou!! There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. For instance, tickets to Rage Against the Machines quickly sold-out May 11-12 gigs at Target Center will likely be just as hard to come by when the band reschedules them, as it pledged it will. Refunds will be available for performances that are already canceled, such as the Guthries Twelfth Nights dates this month. It is problematic to make a refund to another card. Privacy Policy. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. The company works not only with customers from America but also with foreign fans, the service is very popular among users of European countries. When its time for the event, they can open the app to show their tickets on their phone. Either way they are correct you aren't entitled to a refund. Well guide you through the process. After logging back into the site afterwards, all price point tickets were still available and we were able to purchase the lesser priced tickets that we wanted. Visitmembership.first-avenue.comto purchase or learn more. And youre done! Some venues and artists are offering refunds to fans who want out in the meantime, but mostly these tickets are still valid and not voidable. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Bought your tickets at the venue's box office? Be the first to know. Upon receipt, we will ship out a replacement item if available. Yes, according to most users, you can trust the service, since it is legit reliable and safe. Just follow the simple steps to make the tickets officially yours. Then I applied for my PA pass so that I can have a carer with me (without which I would be unable to access the event). You cant speak to anyone and get held in live chat queues for ages. On weekends and on public holidays the ticket is valid from midnight. Why it takes 10 "working" days to transfer funds is beyond me, but I waited, and waited, and waitedNo response. Read more about them (available in several languages) at the ZKE: Zentralen Kommunalen Entsorgungsbetrieb. All venues owned and operated by First Avenue are wheelchair accessible. For more information, please see our Scripted call center response - not able to offer any support. The buyer can cancel the transaction only under extraordinary circumstances. If youre seeing this message it means tickets are already on sale, however all available inventory has been sold. We currently do not offer customers the option to manually transfer funds from their AXS account. Hi, thanks for your message. This fee varies depending on the chosen delivery method (USPS, e-ticket, etc.). Age limitations are determined by a variety of factors, but are usually decided by the performers management. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Most often (if you study the statistics of all the leading ticket sales companies in general), ticket sellers, as well as hackers who control various computer programs, try to carry out fraud. Returning user? When the issue of trust concerns the dissemination of the personal data of customers, all points of interaction with personal data are described on the website. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. Terrible customer service. It is totally impossible to speak to anyone that doesn't tell you complete lies!!! I am now discussing this matter with trading standards. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. Glass goes in the glass container, paper goes in the paper container, Restmll, Sperrmll we know its complicated! Free Delivery! The exact date of the company's profitability is not disclosed, however, it is known that after the crisis of 2019, the company's revenues began to grow again. Underage persons can only attend age-limited events at the above venues if they are accompanied by their own parent, or legal guardian with proof of guardianship. . This website is using a security service to protect itself from online attacks. It's all a fan needs, all in one app. They do not commit. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Alternatively, if your show is at a Live Nation venue (list below) you will have 30 days to opt in to receiving a 150% credit to use towards buying future tickets." - LiveNation [deleted] 3 yr. ago bterps 3 yr. ago Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! Thanks for signing up for the event guide! Also, look for an email from First Avenue prior to the show confirming any relevant policies. 2023 Trustpilot A/S. Georgios is probably the most efficient and helpful ticketing agent I've ever come across. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. Tired? The companys employees prefer not to disclose details of exactly how they do it. fluechtlinge@saarbruecken.de. Open the App and sign in to see your tickets. A ticket is required for all persons 2 years of age or older. Theyll just have to create an AXS account to claim their tickets. Please provide your business email which will be use for claim procedure. No phone number available to call them. Fans certainly wont be shortchanged and can still seek refunds or team credit if and when games are officially canceled or rescheduled.
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